Our Policies

In order for Samara Adventures to ensure our customers and business partners our activities are more enjoyable and safe, we would like to inform you about our policies:

• Samara Adventures reserves the right to cancel any activity due to conditions that put the physical integrity of clients and our staff at risk and will only execute activities in accordance with established company policies. Full refund is given if (on rare occasions) the activity is not executed for reasons beyond our control such as weather, tide levels, wind, etc. We can change to a more suitable activity with an equal or similar degree of difficulty or offer other activity options so that you do not miss a day of fun in Costa Rica. Both our guides and captains help us make the final decision.
• Kayaking, stand-up paddleboarding, hiking, and many other adventures involve some inherent risk and physical exertion, so you must be in a good physical condition without any recent surgery, heart condition, pregnancy, disability or injury. If you take medications, such as allergy pills, and need them with you or have other medical concerns, please inform the guide.
• Costa Rica’s natural environment is full of insects, snakes, crocodiles, and other wildlife. In addition, landslides, rock falls and flash floods are possible. We cannot be held responsible for any of the above.
• Samara Adventures has a $150,000 liability insurance policy and is affiliated with a specialized paramedic company. However, we strongly recommend that clients have their own travel insurance with a reputable company before participating in a tour.
• Samara Adventures recommends the following age groups depending on the activity:
  -Dolphin Sightseeing & Seaquest Snorkeling, Palo Verde Boat Tour & Turtle Tours: 2 to 75 years old.
  -Sunset Getaway is for adults only: 18 to 75 years old.
  -Ocean Kayak & Snorkel Chora Island, Wildlife & Mangrove Kayak Tour: 4 to 75 years old
• Stand Up Paddle: 10 to 65 years old
• Samara Trails Nature Hike: 2 to 75 years old
• Horseback Riding: 4 to 75 years old
• Rafting class 3-4: 13 to 65 years old
• One Day (Arenal Volcano, Rio Celeste, Monteverde, Miravalles, Rincón de la Vieja): 6 to 70 years old.
  For those outside the age recommendations or if there is an adult accompanying a child, we ask that clients request and sign a special waiver for these cases.
• We may cancel any client who finds themselves unable to take a tour for their own safety and/or the safety of other clients and our staff. Clients must not be under the influence of drugs or alcohol.• We recommend that clients know how to swim and feel comfortable in the water. ‘ Do not bring valuables to our activities such as jewellery, passports, etc. Samara Adventures and its business partners are not responsible for lost, broken, or stolen items.
• Please be prepared at pick-up time and be aware of road conditions and, that other clients are being picked up along the way.
• Children 5 years old and under are free on tours operated by Samara Adventures.
• Private tours come with an additional cost. If you’re interested in experiencing our activities, contact us for more details on our exceptional day trips from Costa Rica.