Our Policies
Safety
In order for Samara Adventures to ensure our customers and business partners our activities are more enjoyable and safe, we would like to inform you about our policies:
- Samara Adventures reserves the right to cancel any activity due to conditions that put the physical integrity of clients and our staff at risk and will only execute activities in accordance with established company policies. Full refund is given if (on rare occasions) the activity is not executed for reasons beyond our control such as weather, tide levels, wind, etc. We can change to a more suitable activity with an equal or similar degree of difficulty or offer other activity options so that you do not miss a day of fun in Costa Rica. Both our guides and captains help us make the final decision.
- Kayaking, stand-up paddleboarding, hiking, and many other adventures involve some inherent risk and physical exertion, so you must be in a good physical condition without any recent surgery, heart condition, pregnancy, disability or injury. If you take medications, such as allergy pills, and need them with you or have other medical concerns, please inform the guide.
- Costa Rica’s natural environment is full of insects, snakes, crocodiles, and other wildlife. In addition, landslides, rock falls and flash floods are possible. We cannot be held responsible for any of the above.
- Samara Adventures has a $150,000 liability insurance policy and is affiliated with a specialized paramedic company. However, we strongly recommend that clients have their own travel insurance with a reputable company before participating in a tour.
- Samara Adventures recommends the following age groups depending on the activity:
-Dolphin Sightseeing & Seaquest Snorkeling, Palo Verde Boat Tour & Turtle Tours: 2 to 75 years old.
-Sunset Getaway is for adults only: 18 to 75 years old.
-Ocean Kayak & Snorkel Chora Island, Wildlife & Mangrove Kayak Tour: 4 to 75 years old - Stand Up Paddle: 10 to 65 years old
- Samara Trails Nature Hike: 2 to 75 years old
- Horseback Riding: 4 to 75 years old
- Rafting class 3-4: 13 to 65 years old
- One Day (Arenal Volcano, Rio Celeste, Monteverde, Miravalles, Rincón de la Vieja): 6 to 70 years old.
For those outside the age recommendations or if there is an adult accompanying a child, we ask that clients request and sign a special waiver for these cases. - We may cancel any client who finds themselves unable to take a tour for their own safety and/or the safety of other clients and our staff. Clients must not be under the influence of drugs or alcohol.• We recommend that clients know how to swim and feel comfortable in the water. ‘ Do not bring valuables to our activities such as jewellery, passports, etc. Samara Adventures and its business partners are not responsible for lost, broken, or stolen items.
- Please be prepared at pick-up time and be aware of road conditions and, that other clients are being picked up along the way.
- Children 5 years old and under are free on tours operated by Samara Adventures.
- Private tours come with an additional cost. If you’re interested in experiencing our activities, contact us for more details on our exceptional day trips from Costa Rica.
Reservations
- Dear customers and business partners in Pre-Paid mode, we remind you that your reservations must be paid at least 48 hours before the service to be provided to customers and that requests for reservations for the next day and for the same day (Last Minute), must have the payment before customers receive the requested service, we can not guarantee the service provided by Samara Adventures until we have received payment.
- Dear customers and business partners, please note that in case a reservation is confirmed with a different rate than the one indicated in our price manual, we will adjust it to the correct rate at the time of invoicing. Send proof of payment to contabilidad@samaraadventures.com
- Payments can be made through the PayPal platform, credit card, bank transfer and/or deposit or on the signed credit card authorization form (Visa / MasterCard / American Express). Credit cards are charged once the authorization form has been received in our office.
- Direct deposits should be made to the Banco Nacional de Costa Rica account in the name of Skynet Tours Sociedad Anónima, with legal identification number 3-101-382398 current account: 200-02-013-004161-8 account IBAN: CR61015101320020041617. For payments made through the PayPal platform, the transaction costs will be assumed by the buyer and not by Samara Adventures.
- Reservations will not be confirmed until Samara Adventures acknowledges receipt of payment for the requested service in writing and/or the credit card authorization form.
- Cancellations of reservations requested to Samara Adventures must be made 48 hours in advance of the requested service to obtain a full refund of the total amount paid. Cancellations of reservations requested to Samara Adventures 24 hours before the service have a 50% refund of the total amount paid. Cancellations of reservations requested to Samara Adventures less than 24 hours in advance or the same day of the requested service will not obtain a refund, no refund for no-shows.
IMPORTANT: Any cancellation by a client or business partner must be made in writing to info@samaraadventures.com and must be confirmed by Samara Adventures by the same means. The date of confirmation of the cancellation request by Samara Adventures will determine the cancellation fees applied.
Sustainability
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Promote the rational use of resources, waste management, recycling and the use of green technology that minimizes the negative impact on the environment.
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Acquire products that are biodegradable or that their effect on the environment is minimal, preventing negative impacts on the work environment and on the ecosystems where our services are developed.
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Support the activities in favor of the natural resources of the place where it operates and the initiatives of local entrepreneurs of products and services.
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Offer local tours and the country as a sustainable tourist destination through responsible practices that ensure sustainability.
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Report the facts and practices of environmental contamination, animal abuse, sexual exploitation and other illegal acts in accordance with national and international legislation.
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Comply with the requirements established in the current legislation of our activities.
Samara Adventures company is committed to following up on each of the following objectives for the preservation of the environment, protection of cultural heritage and to improve the quality of life of the inhabitants of the region. Involving customers, suppliers, residents of the community and all collaborators related to the activities carried out by the company in these sustainability principles:
Samara Adventures implements the following programs in its operations, in order to comply with these principles, which are evaluated and reviewed for continuous and updated sustainability improvement:
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Efficient use of electrical energy program. and rational water consumption.
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Non-recoverable, recoverable solid waste management program and recycling
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Socio-ecological responsibility program.
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Covid-19 training program, guidance and transportation protocols.
Our Adventures
